Outsourced Customer Service

Customer service is a skill set: not everyone on your team is necessarily a good fit for the role. However, for rapidly-growing businesses with a small staff and a high call volume, inquiries are routed to anyone who can take them, whether or not they have the instincts or expertise to represent your brand.

The ramifications go beyond inconsistent service. When answering calls distracts your team from the work you hired them to do, the result is lost revenue. This is where outsourced customer service can make a difference. It allows you to:

• • Scale your business more smoothly

• • Manage fluctuating or seasonal volume of incoming orders without staffing headaches

• • Bolster your technical support capabilities and breadth

• • Reduce communications costs

• • Raise customer satisfaction and improve retention

• • Test suggestive selling campaigns to promote cross-selling and up-selling

Don’t allow a small staff size to hinder your business growth. For 24/7 customer service outsourcing that aligns with your brand, reduces your costs and elevates the customer experience you provide, turn to Instant Call Center.