Claims Intake Services

Filing a claim is stressful for customers; it also plays a crucial role in your business. Our inbound call center offers claims intake services to improve the accuracy of the data you collect while improving customer satisfaction at the same time.

For the customer, we offer an efficient process and a personalized service experience. For the insurer, we capture complex information with precision and reliability.

• • Prompt, personalized customer response

• • Faster, more streamlined intake process

• • Accurate information collected by trained, reliable professionals

• • Escalation governed by the rules you provide

• • Improved customer experience, satisfaction and retention

At Instant Call Center, we collect first report data on incidents for commercial and personal lines, including worker’s comp, property, auto, and general liability. More importantly, we adhere to your standards and deliver the service your customers deserve.