For many medical offices and professional firms, the pace of a normal workday is anything but slow. With high call volume and limited staff, hiring a company to book your appointments can be a genuine relief. The relief, however, is not just emotional. Appointment setting services bring tangible ROI to improve your bottom line and help you thrive. 1. Reduce no-shows According to research published in the American Journal of Medicine, patients are more likely [...]

Outsourcing customer service is a strategy that many businesses use to contain costs, control quality, expand service and make better use of their labor in-house. Is outsourced customer service right for you? Here are five questions to help you decide. 1. Are you delivering the customer experience you’ve envisioned? One might suppose that customer service will always be best when delivered in-house, where you have more control over it. However, sometimes the opposite is true. [...]

What’s a virtual assistant? We’re glad you asked. A virtual assistant is someone who can knock out the tasks on your list quickly and cost-effectively, without requiring you to take time out of your day – or from someone on your team – to do it in-house. Virtual assistant services are an extremely efficient way to accomplish concrete tasks with specific parameters. Because your assistant logs only the hours and minutes that they actually spend [...]